ABOUT THROUGHLINE SCHOOL SERVICES
Every district deserves someone in its corner.
Throughline School Services was founded by Tabbatha Callaway after 20 years in School-Based Medicaid, to give districts steady access to the expertise that too often walks out the door.
We felt it when you left.
What districts told Tabbatha every time she moved on to a new role.
Tabbatha Callaway
FOUNDER
OUR STORY
Who is in your corner on this?
Every district leader has a program that matters more than the rest. And every leader eventually asks the same question: who is in my corner on this?
I started as an implementation consultant, sitting across the table from special education directors, business officers and billing clerks. We built their programs together. We learned their staff, their data, their board's appetite for risk and their state's rules. The program grew, and the dollars followed.
Then I'd be promoted or reassigned, and a new consultant would take over. The client didn't lose a vendor. They lost the person who knew why their program worked.
I saw it again from the other side of the desk, as a Compliance Officer, a CEO and a Chief Strategy Officer. Billing companies are built to deliver software, claims processing and support staff at scale. They are not built to keep a 15-year expert on every account.
That gap between what districts need and the expertise they can reach is why Throughline School Services exists.
It isn't anyone's fault. It's how the industry is built.
WHY THE GAP PERSISTS
Billing companies
DO WELL
Software, claims and support staff at scale.
WHERE STRATEGY FALLS THROUGH
Consultant turnover, large caseloads, incentive to sell product over outcomes.
Districts & charters
DO WELL
Deliver the services and know their students.
WHERE STRATEGY FALLS THROUGH
Program owners wear four other hats; staff turnover resets knowledge.
State agencies
DO WELL
Set policy, approve plans, oversee compliance.
WHERE STRATEGY FALLS THROUGH
Limited staff to coach every district; must stay neutral.
Auditors
DO WELL
Find what went wrong.
WHERE STRATEGY FALLS THROUGH
Arrive after the money is claimed, not before.
Nearly every seat in this industry.
EXPERIENCE
Which is why Tabbatha sees the whole program, not just one piece of it.
20+
years in School-Based Medicaid
CPE · FFS
both billing models
Multi- State Experience
TX | OH | ID | NM | NH
IMPLEMENTATION CONSULTANT
Built district programs hands-on and saw firsthand what's lost when expertise rotates away.
COMPLIANCE OFFICER
Authored policies and procedures, advocated at the state capitol, and led district appeals, corrective action plans and audit responses.
CEO · 4 YEARS
Led a full rebrand and carried the company through COVID school closures and an acquisition.
CHIEF STRATEGY OFFICER
Led New Mexico market entry, New Hampshire RMTS and cost reporting, and Texas SHARS education.
TRAINER & SPEAKER
Designed curriculum, led multi-city seminar tours and presented to executives, state officials and front-line staff.
VENDOR-NEUTRAL
No product to sell and no non-compete, so the recommendation is always what's best for the district.
THE DISTRICT · THE PROVIDER · THE TEAM
The thread that connects every partner.
THE MARK
The three circles are the partners: the district, its solution provider and the team doing the work. Each has its own role, and they overlap where the work gets done.
The line is Throughline: the one thread running through every partner, keeping them unified and moving toward the goal the district set.
For districts, it's the strategy that carries the program forward, no matter who comes and goes.
Specialized in schools. Backed by executive strategy.
Throughline School Services is the School-Based Medicaid specialty of Throughline Strategy Group, which brings the same independent, accountable approach to executive and business strategy in any industry.
PART OF THROUGHLINE STRATEGY GROUP
Go-to-market strategy, strategic planning, fractional leadership and executive advisory.